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Market Insight Group Reports

Eight Video Solutions to Improve Insurance Customer Experience Spotlight Report


Video is becoming the new currency of the mobile mediasphere. Video solutions are becoming increasingly available to improve CX by engaging with customers in a personalized and sometimes interactive manner for each customer at most steps of the insurance customer journey. Eight technology vendors offering a variety of video solutions to enable insurers to improve CX agreed to participate in this report: Allego, CafeX, Cisco, Librestream, Pitney Bowes, SightCall, SundaySky, and Vidyard. The technology vendors’ information and demos, augmented with secondary research, also provided the foundation for a companion report titled, “The Video Imperative to Improve Insurance Customer Experience.”

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