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Market Insight Group Reports

Eight Video Solutions to Improve Insurance Customer Experience Spotlight Report

$2,500.00

Video is becoming the new currency of the mobile mediasphere. Video solutions are becoming increasingly available to improve CX by engaging with customers in a personalized and sometimes interactive manner for each customer at most steps of the insurance customer journey. Eight technology vendors offering a variety of video solutions to enable insurers to improve CX agreed to participate in this report: Allego, CafeX, Cisco, Librestream, Pitney Bowes, SightCall, SundaySky, and Vidyard. The technology vendors’ information and demos, augmented with secondary research, also provided the foundation for a companion report titled, “The Video Imperative to Improve Insurance Customer Experience.”

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