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Market Insight Group Reports

2015–2017 Insurance Trends: Insurers Must Run Faster Than the Red Queen


Regardless of the societal, commerce, technology, and other changes occurring around the industry, insurers are fortunate that the answer to the question – “What business am I in?” – remains the same: managing risk. However, the financial viability, and customer acceptance, of how insurers conduct business has become more precarious as the triumvirate of the web, mobility, and digital media has continued to fuse together. Throughout 2015–2017, insurers will come under more pressure to redesign their business models governing go-to-market approaches, channel mix, and customer service.

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