Analyst Experience and Interests
As founder and president of Market Insight Group, Ltd., the core of my analyst experience is focusing on customers, channels, marketing, and the impact of technologies such as social media or mobility on the insurance industry. The technologies and applications which I have researched include:
- Customer Relationship Management (CRM)
- Customer experience management
- Predictive analytics
- Impact of Mobility, and
- Location intelligence
Throughout my career I have been interested in consumer media, shifting demographics, and technology’s role reshaping society.
A Passion for Analysis
I have a passion to consider, to think about, to analyze the “why and what” of the current and future implications of technology on the insurance industry.
I am curious about the potential impact of different types of technology including IT and telecommunications but also materials technology and nanotechnology.
I have researched, written about, and remain convinced there is more to delve into about natural ecosystems and their impact on the insurance industry ecosystem.
Technology Should Generate Profitable Revenue
Technology is much more than a tool to continually sharpen business operational processes. Insurers should primarily be using existing and emerging technology to find new ways to generate profitable revenue. Insurers should use technology to get and keep customers.
Focus on Strategic Analysis
I analyze the “why insurers should care” or the “what it means” but I don’t touch the “how to implement.”
A Comprehensive Background
My career has consisted of working in three related aspects of the insurance industry across all major lines of non-health insurance:
- The industry itself
- Management consulting to the industry, and
- Being an insurance technology industry analyst.
My experience encompasses almost twenty years of doing marketing or marketing research in the insurance industry; almost ten years as a management consultant to the insurance industry; and not quite twenty years as an industry analyst delving into the implications of technology on the insurance industry.